Privacy policy

Last updated: September 21, 2026

Elva Home ("we", "us") operates this website. This policy explains what personal information we collect when you visit the site, place an order or contact us, how we use it, and the choices you have.

Information we collect

Contact and delivery details: your name, email address, phone number, and shipping and billing address.
Order information: the items you view, add to your cart, buy or return, and the payment method you use. Card details are handled by our payment providers; we never see or store your full card number.
Communications: messages you send us, for example through our Contact or Returns pages.
Device and usage information: your IP address, browser, device and how you use the site, collected through cookies and similar technologies.

How we use your information

To process and deliver your order, provide customer support and handle returns and refunds.
To prevent fraud and keep the site secure.
To improve the site and measure how our advertising performs.
To send you order updates and, if you signed up or agreed to it, marketing emails. You can unsubscribe at any time using the link in our emails.
To comply with legal obligations.

Who we share it with

We share information only with companies that help us run the store: our e-commerce and hosting platform, payment providers, shipping and fulfillment partners, email and analytics providers, and advertising platforms such as Meta. They may only use the information to provide their services to us, or as described in their own privacy policies. We do not sell your personal information for money. Some advertising and analytics activity may count as "sharing" or targeted advertising under certain state laws; you can opt out through our cookie banner or by contacting us.

Cookies

We use cookies and similar technologies to make the site work, to remember your cart, and, with your consent, for analytics and advertising. You can change your choice at any time through the cookie settings on the site or in your browser.

Your rights

Depending on where you live, you may have the right to know what personal information we hold about you, to access, correct or delete it, to receive a copy, to opt out of targeted advertising, and to withdraw consent. We will not treat you differently for using these rights. To make a request, contact us through our Contact page. We may need to verify your identity first.

Retention and security

We keep personal information only as long as needed for the purposes above, including to meet legal, tax and accounting requirements. We use reasonable safeguards, but no online service is completely secure.

Children

Our site is not intended for children, and we do not knowingly collect information from anyone under 16.

Changes

We may update this policy from time to time. The version on this page is the current one.

Contact

For any question about this policy or your information, please use our Contact page: getelvahome.com/pages/contact.